Professional Services
Service Delivery Approach
Our aim is to establish enduring relationships with our clients and to render efficient and effective professional services that are based on a relationship of mutual trust.
When we have established a relationship of mutual trust with our clients, our service delivery approach focuses on providing broad based support without necessarily requiring formal specific and detailed instructions in all instances.
Examples of this service delivery approach include frequently providing telephonic assistance and advice at no charge where an official written opinion would be excessive.
Confidentiality
The Firm is committed to ensure the protection of information and retaining confidentiality of all the necessary matters of its clients and protecting the best interest of its clients bearing in mind the privileged nature of communications between an Attorney and Client.
Conflict of Interest
The Firm is absolutely committed to ethical legal practice that requires that the Firm will, under no circumstances, become involved in any conflict of interest with any client. In this regard it is the Firm’s policy to, immediately, when it becomes aware of any potential conflict of interest.
Skills Transfer
The Firm is committed to provide assistance in the skills transfer/continuing education process for Municipal staff members. The Firm adopts a mentoring approach for the implementation of legal actions aligned with instructions that are received from a Municipality.
Reporting
Reporting is essential to ensure that a viable and healthy trust relationship is developed between the client and the Firm. It therefore undertakes to report utilising the following mechanisms:
- Written acknowledgment of receipt of instructions by email within 12 hours;
- Ad hoc verbal and written feedback relating to specific instructions determined by the urgency of the matter;
- Written and verbal feedback within agreed timeframes on a case-by-case basis.
Trusted Legal Experts in Public Administrative and Commercial Law
A specialist law firm with decades of experience providing litigation and advisory services across the National, Provincial and Local Government sectors.